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Compliments, Concerns and Complaints

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You have the right to courteous, professional care and service. If your experience does not meet your expectations, please let a staff member know, even if the matter seems minor. Your feedback is important to us and gives us the opportunity to address your concern.

Patient Feedback

Patient feedback is important to Monarch Mental Health Group as our team are committed and focused on providing outstanding care and customer service to our patients. Your feedback provides us the opportunity to evaluate the care we are providing. We value the feedback and comments you provide to improve our services.

Complaints

If you wish to make a complaint, there are several options. You may:

  • Discuss your concerns directly with the clinician or a member in the patient care team.
  • Email your concerns or complaint to clinicalcompliance@mmhg.com.au
  • Email the Director of Clinical Services : rpatil@mmhg.com.au
  • Contact the Health Care Complaints Commission. Freecall 1800 043 159 in NSW, or Locked Mail Bag 18, Strawberry Hills NSW 2012